Business Operations & Client Strategy Executive
September 2026
This Western New York business professional brings 20+ years of management experience across business operations, sales, account management, and customer retention. Their background combines revenue growth and client relationship development with hands-on oversight of teams responsible for project delivery, technical support, and ongoing service.
Most recently, this candidate served as Vice President of Business Operations for a technology company, overseeing five departments supporting more than 2,500 customers across the United States and Canada. Their responsibilities included recruiting and training employees, coordinating vendors and service delivery, and working across technical, administrative, and accounting functions.
Earlier experience includes transforming a customer service department into a revenue-generating account management team, improving client retention from 70% to 98%, and managing a multimillion-dollar account portfolio. This professional connects customer needs with internal operations while developing employees and keeping teams focused through changing business conditions.
Highlights of Experience
Business Operations: Oversaw direct sales, account management, project management, network operations, and technical support, coordinating daily priorities across five departments.
Customer Retention: Increased client retention from 70% to 98% within two years and maintained retention above 98% throughout the remainder of their direct management of the department.
Account Development: Transformed a customer service department into a revenue-generating team, delivering year-over-year growth in existing customer spending through relationship development, account segmentation, upselling, and cross-selling.
Sales Management: Previously managed an $8.3 million account portfolio and achieved 23% year-over-year net sales growth.
Team Development: Led recruiting, onboarding, and training while helping frontline employees advance into department head and senior management positions.
Project & Service Coordination: Coordinated national vendors, installation resources, and client communications while partnering with technical and operational teams to support delivery.
Ideal Opportunity
Senior-level positions in Western New York across business operations, account management, business development, or client services.
Organizations strengthening customer retention, expanding existing accounts, or improving coordination between sales and service teams.
Businesses seeking hands-on management across multiple departments and customer-facing functions.
Teams that value employee development, collaboration, and a long-term approach to customer relationships.
Companies across technology, professional services, and other industries that value transferable operational and commercial experience.
Ideal Roles
This candidate is well-aligned with positions such as Vice President of Business Operations, Director of Operations, Director of Account Management, Director of Client Services, or Director of Business Development. Their experience also supports broader roles combining team leadership, project coordination, and customer relationship management.
For organizations looking to grow customer relationships while strengthening the teams and operations supporting them, this candidate offers experience spanning commercial strategy and daily execution.
Contact us today to start a confidential conversation and connect with this Business Operations & Client Strategy Executive!