In this episode of the Pain Points Podcast, Lauren Lewis sits down with PR powerhouse Brittany Frey to unpack her journey from agency burnout to launching Hayes Frey PR during an 18-month lawsuit. She shares honest insights on crisis communications, ethical leadership, and building a people-first firm that does what’s right—even when it’s hard.

In this episode, consultant Candice Miller breaks down the operational and BD pain points inside law firms and how strategic focus can drive real, measurable growth.