Enterprise Transformation & CX Leader | Director-Level Program Management
January 2026
This accomplished program management and transformation leader brings deep expertise in enterprise-scale change, customer experience (CX), and operational transformation within complex, highly regulated environments. Currently leading an organization-wide Voice of the Customer program at a large financial institution, this professional is known for building high-impact initiatives from the ground up and delivering measurable business outcomes.
With a career spanning financial services and global technology, this leader blends strategic vision with disciplined execution, partnering closely with senior executives to reengineer processes, improve customer and employee experiences, and drive sustainable value across large, matrixed organizations.
Known for resilience, strong stakeholder influence, and commercial acumen, this professional thrives in environments where clarity, accountability, and cross-functional collaboration are essential to success.
Highlights of Experience
Enterprise Program Leadership and Transformation: Leads an enterprise-wide Voice of the Customer program, designing and implementing frameworks that translate customer insights into operational, policy, and experience improvements. Demonstrated ability to stand up programs end to end and scale them across large organizations.
CX Strategy and Journey Enablement: Deep experience in customer experience strategy, journey team leadership, and process reengineering, aligning people, processes, and technology to improve outcomes for both customers and internal stakeholders.
Operational and Financial Impact: Proven track record of delivering tangible results, including more than $1MM in annual savings, operational efficiencies, and policy enhancements. Brings a disciplined, data-driven approach to prioritization, measurement, and continuous improvement.
Global and Matrixed Leadership: Previously led global cloud and recurring revenue initiatives across more than 30 countries within a large technology organization. Experienced navigating complex, matrixed environments and aligning diverse stakeholders around shared objectives.
Commercial Acumen and Executive Influence: Early career experience in sales and territory management provides a strong foundation in commercial thinking, executive communication, and stakeholder engagement, enabling effective influence at senior leadership levels.
Ideal Opportunity
Senior leadership roles within organizations undergoing transformation or seeking to elevate customer experience, operational effectiveness, or enterprise program maturity. Best suited for environments where this leader can partner closely with executive teams to drive change at scale and deliver measurable business value.
Open to fully in-person environments and motivated by opportunities with meaningful scope, visibility, and impact.
Ideal Role
Director-level roles with SVP-level scope and influence across program management, transformation, customer experience, or enterprise initiatives. Seeking competitive compensation with benefits, within organizations that value strong leadership, accountability, and results.
This Enterprise Transformation and CX Leader represents the caliber of talent capable of driving enterprise-wide impact from day one. If this profile aligns with your organization’s transformation or customer experience goals, or if you are seeking similar leadership talent, we are here to help.
Contact us today to start a confidential conversation and connect with top-tier professionals ready to deliver impact.